Monthly billing lift · 6 months
Recovering $300K in unbilled revenue at a digital marketing firm
110% lift in monthly billing volume between September 2025 and February 2026, plus $300K+ recovered from previously outstanding invoices.
Industry
Digital marketing — home services
Company size
50 employees
Annual revenue
$3.24M (2025)
Engagement
July 2025 — present
01 · Where we found them
The challenge.
Truvolv operates in the digital marketing and business growth services sector, specialising in contractors and home-services companies through its TruSpeed platform and TruCoach mentorship program. When we engaged, the previous billing manager was struggling to keep billing and collections current. Invoices were not consistently issued or tracked. Collections were unmanaged. The business had to rely on investor equity and loans to fund operations because revenue collection was not keeping pace with services delivered. It was unclear whether the gap came from missing invoices, unbilled customers, or unpaid invoices across a growing customer base.
02 · What we did
Our approach.
Reconcile first, then own the function end-to-end.
- Reconciled all billing activity for 200+ customers from 2024 to present
- Identified missing invoices, reviewed account activity, determined true status of each client account
- Issued all pending invoices and initiated collections on outstanding balances
- Assumed full responsibility for billing operations after the previous manager departed
- Established Stripe billing records as the single source of truth
03 · What changed
The results.
Billing lift
+110%
Monthly volume
Sept 2025 → Feb 2026
Recovered
$300K+
From previously
outstanding invoices
Outstanding ratio
~5%
Of monthly billing
down from chronic backlog
04 · What continues
Ongoing impact.
We continue to run Truvolv’s entire billing and revenue operations function.
- Daily billing management
- Invoice generation and monitoring
- Customer billing requests and account support
- Ongoing collections
- Monitoring and reducing legacy outstanding invoices
“A growth business does not have a revenue problem when it has a billing problem. Untangle the billing and the cash arrives on its own.”
— Debit & Co takeaway
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